5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they do their jobs by looking at the walls. However, when you hire a security guard business, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it is important to implement a system of verification and quality control to ensure that issues associated with the lack of performing these jobs do not start to happen.
In this article we will discuss five (5) easy steps to enhancing your safety guard service and achieving everything you imagine as your ideal key holding london.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and inquire does it look decent.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic fit for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a good deal on what to expect from that guard and it gives you an opportunity to ask a different guard if you think that it is necessary.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his assigned land is not quite as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double bank? (Double banking is the procedure for having a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to each of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to get an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is among the more important factors of good security guard service. When security businesses provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as not as a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re on your property. These tracking systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard provider provides a way of making certain that each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their jobs. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be confident that the consultant is not really a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.